We will gladly accept return of full price, unworn, unwashed, unmarked, unaltered and undamaged merchandise.Items must be in original condition and all tags must be attached. All garments are dispatched with attached tags. If the tags are removed, the item no longer qualifies for return, so please leave all tags on until you are satisfied with your purchase. Returns must be made within 14 days of receiving your order.
Any garments returned to us with stains (ie. makeup/ fake tan/ any other markings or stains) or garments that have been dry cleaned or damaged in any way cannot be refunded or exchanged. Bodysuits that are returned stained or soiled will be returned to sender. THURMES reserves the right to deny a refund, credit note or exchange if the merchandise does not meet our returns policy requirements once assessed.
*THURMES recommends sending return parcels via registered post/express post with tracking as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, THURMES will not be held accountable for any losses.
* We don't supply return labels. Return shipping is at the customers expense.
* UNCLAIMED ITEMS: Please note that if a parcel returns to us as 'UNCLAIMED' you will receive a credit note. Unclaimed parcels do not qualify for REFUND.
* Please DO NOT include any credit card details on Returns Forms or in emails.